How to adjust oneself if the customer service mentality is not good

When the customer service mentality is not good, it can be improved through emotional management training, stress relief skills, cognitive and behavioral adjustment, team support utilization, career planning and sorting, etc. Long term psychological imbalance may affect service quality and physical and mental health, requiring systematic intervention.

1. Emotional Management Training

Master basic emotion recognition methods, and use immediate relief techniques such as breathing regulation and brief absence to calm down agitated emotions. Record emotional fluctuations three times a day, analyze triggering factors, and develop response plans, gradually establishing a control mechanism for emotional reactions.

2. Stress Release Techniques

Perform a two minute muscle relaxation exercise during work breaks and release cortisol through aerobic exercise after work. Establishing a physical separation between work and life, such as changing casual clothes, setting commuting buffer times, and other ritualistic behaviors to help switch psychological states.

3. Cognitive Behavioral Adjustment

Identify automated negative thinking patterns and conduct cognitive reconstruction training for high-frequency stress scenarios such as customer complaints. Transforming positive beliefs such as' customers are targeting problems rather than individuals' into prompt cards, gradually replacing the original defensive cognitive framework.

4. The team supports the use of

to actively participate in case discussions among colleagues and reduce feelings of isolation through experience sharing. Establish a regular communication mechanism with supervisors to provide reasonable feedback on systemic issues in the workflow, rather than just complaining about individual customers.

5. Career Planning Review

Clarify the phased positioning of customer service positions and transform repetitive work into the accumulation of communication skills. Develop quantifiable plans for improving skills, such as learning a new business module every month, to alleviate current anxiety through career growth.

It is recommended to establish a regular schedule to ensure sufficient sleep, and to add foods rich in tryptophan such as millet and bananas to the diet to help stabilize emotions. Engage in moderate intensity exercise at least three times a week to cultivate focused hobbies such as painting or playing musical instruments as emotional outlets. Regular professional psychological counseling and assessment of psychological status should be conducted. When persistent insomnia or low mood persists for more than two weeks, professional psychological assistance should be sought in a timely manner. Customer service managers should optimize the scheduling system and complaint handling process to reduce psychological loss factors at the organizational level.