Does SF Express offer compensation for damaged fruits

SF Express can generally apply for compensation for damaged fruits, which depends on the courier terms and actual damage situation. Fruit transportation damage may be caused by improper packaging, transportation compression, temperature control, delayed delivery, fresh characteristics, and other factors.

Fruits are fragile fresh goods, and SF Express provides basic insurance services for such items. When sending, choose fresh delivery and purchase full insurance coverage. If there is decay or serious damage, you can apply for compensation. The claims process requires providing complete packaging photos, proof of product value, and express waybill information. After review, compensation will be made based on the actual loss ratio. Fresh products that are naturally spoiled or slightly bumped are usually not within the scope of compensation.

In special circumstances where insured services are not selected or packaging does not meet standards, SF Express may refuse compensation. Some high-value fruits need to confirm special transportation plans with customer service in advance. Using cold chain delivery or customized packaging can significantly reduce the probability of damage. A complete pre shipment status video should be kept when sending the goods, and professional packaging materials such as shockproof foam boxes and ice bags should be used.

It is recommended to carefully read the express delivery terms before sending fruits, ensure that high-value products are insured, and choose the fresh produce line. When packaging, a double-layer shock-absorbing structure is used, and absorbent paper and ice packs are placed to maintain low temperature. The outer box is marked with a fragile label. When receiving the goods, a face-to-face inspection should be conducted and an unboxing video should be taken. If any damage is found, customer service should be contacted immediately for record keeping. You can choose to send items in the morning to avoid transit delays, prioritize cold chain transportation in summer, and pay attention to antifreeze treatment in winter.